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Client
B2B SaaS company
Category
Agentic AI
Tech
Next.js · Anthropic · LangGraph · PostgreSQL
A 24/7 agent that resolves a large share of support tickets automatically.
The support team was overwhelmed by repetitive tickets, and response times were slipping as the customer base grew.
We built a retrieval-augmented agent grounded in the product docs and past tickets, with guardrails and a clean human-handoff path.
A tool-using support agent integrated into the existing help desk — answering, triaging, and escalating with full transparency.
“The agent handles a huge chunk of our support now — reliably and on-brand.”
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